Shipping policy

Shipping & Returns

DELIVERY AND SHIPPING
All products are processed and dispatched within 1-3 working days after receiving your order.
Products to major cities in India are delivered in 3-5 days from the date of shipping. However, delivery can take upto 10-12 working days depending on the delivery location, or en-route delays due to unavoidable circumstances.
We ship on all week days (Monday to Friday), excluding Saturdays, Sundays and public holidays.
Shipping charges are applicable for all orders. Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. CINNAMON SOUL nor its logistic partners take no responsibility for goods signed by an alternative person.
CINNAMON SOUL’s logistics partners will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts CINNAMON SOUL reserves the right to cancel the order(s) at its discretion. In such an event, both to and fro shipping costs will be bourn by the customer.
We reserve the right to cancel your order due to issues arising out of inventory or other internal issues or issues such as strikes, interstate regulations, delivery outrage etc. We will inform you of cancelation of your order and will offer you an opportunity of refund.
We only make use of reliable courier companies and/or Speed Post. CINNAMON SOUL is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of CINNAMON SOUL.
Title and risk of loss for all products ordered by you shall pass on to you upon CINNAMON SOUL’s shipment to the shipping carrier.
In the event we have inadvertently sent you the wrong product/s we shall endeavor to correct it as soon as possible. Please send us an email at sales@cinnamonsoul.in within 3 days of receiving the parcel.
All claims for shortages or damages must be reported to customer service on the day of deliver with photographs of said damage.
Our business hours are 9 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at info@cinnamonsoul.in and we will respond as soon as possible.
TRACK YOUR SHIPMENT
A tracking code is mentioned in the email invoice sent to you and you can track your order online after it is shipped (Please allow a few hours for the tracking details to be updated on the courier company's website).
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at info@cinnamonsoul.in mentioning your order reference number and photographs of the damage. We shall ensure a replacement delivery is made to you at the earliest.